REFUNDS
Payments, refunds
and cancellations.
How Soamge purchases work, when we refund, how long it takes, and how to ask.
Soamge is a digital service delivered inside the app. There is no physical shipping: access begins as soon as the payment is confirmed.
What you are buying
Soamge sells digital access: plans (Regular and Premium), coins for private connections, and the optional Earn Talk subscription. Access is activated as soon as your payment is confirmed, usually within seconds.
Plans do not auto-renew
- You buy a fixed period (for example 2 hours or 20 days) and it ends on its own. There is nothing to cancel and no recurring charge.
- Buying again while a plan is still running extends it: the new period is added to the time you have left.
- If you stop using a plan before it ends, the unused time is not refunded.
When we do refund
Contact us the same day if any of these happen and we will put it right, including a full refund where appropriate:
- you were charged twice for the same purchase;
- the payment succeeded but the plan or coins were not applied to your account;
- you were charged for a plan or coin pack you did not choose;
- the payment was taken but the app reported a failure.
Please include the order reference shown in the app, the amount, and the date. Without the reference we may not be able to trace the payment.
Coins
Coins are non-refundable and non-transferable once they have been credited. When coins are used for a private connection, they are consumed for the time actually talked, and any unused part is returned to your balance according to the call rules.
Earn Talk and payouts
- Earnings convert at ₹20 per coin, less a 10% conversion fee.
- The minimum withdrawal is ₹100 net.
- Payouts go to the UPI ID or bank account you save in the app, and can take a few working days to arrive.
- If a payout fails, the coins are returned to your earnings balance and you can try again.
How to ask for a refund
Email affluence@soabhunine.com from your registered email address, or use Helpline Support inside the app (drawer → Helpline Support), and quote your reference number. We reply within 24 hours, Monday to Saturday.
How long a refund takes
Approved refunds are returned to the original payment method. The gateway and your bank normally take 5–7 working days to credit the money back; UPI refunds are often faster.
Chargebacks
Please contact us before raising a chargeback with your bank: almost every case is quicker to solve directly, and we can see the order reference on our side. While a chargeback is being investigated we may suspend the account.
Closing your account
You can ask us to close your account at any time. Closing an account does not refund past purchases, unless one of the situations above applies.